At my first company, we had a gong. Nobody was sure exactly where it came from, but it showed up in the office one day with some badly watered house … Continue readingUser Documentation – The Scalable Way to Satisfy Customers 📈
Employees hear ‘assessment’ and associate it with the tests they endured in school. It’s important to break that association, either by renaming the term itself or explaining why you’re implementing … Continue readingAssessment Isn’t a Dirty Word 🚫
The adult swim cartoon Rick and Morty has a running gag about a tool called a plumbus. I’ll spare you a full 360 image of the plumbus, as the other … Continue readingOn Documentation, Jargon, and Rick and Morty 🥒
This week, I sat in on a webinar hosted by Slack where they stated multiple times that Slack is a knowledge base. Using Slack as your knowledge base (KB) is … Continue readingSlack Is NOT a Proper Knowledge Base – No Matter How Much They Say It Is 🙅♀️